Prgmr.com now guarantees 99.5% uptime- this means that if service is down for more than 3.6 hours in any given month, effected customers will get a service credit that is equal to what they paid for the month in which the SLA was not met.

I will honor this guarantee even to customers that do not complain. Most places only give complainers credit. Complainers are less-profitable customers than the people that "just take it." My belief is that if I treat non-complainers as well as complainers, I will attract non-complainers from other services that treat complainers better than non-complainers. My policy is this: if one customer gets a discount or refund for a mistake I made, all similarly effected customers get a discount or refund of the same value.