sorry about the early past-due notices

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There was a miscommunication, and past due notices were sent out to everyone more than 10 days late (most notably, this caught my customers who are paying twice a month because they have two accounts billed on different days.)  when they should have only been sent to new people who were 10 days past due.  (Obviously, I'm a little quicker to shut you off if you've never given me any money.) 

Anyhow, please accept my apology, and don't worry, we won't shut off existing customers for at least 30 days. 

edit:  Please note;  nobody was cut off.  we just sent out the warning emails, and some people were understandably worried that their domain might get shut down.

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This page contains a single entry by luke published on June 17, 2010 9:50 PM.

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