Billing system woes

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I broke the billing system last Wednesday with an ill-advised and ill-planned upgrade of FreeSide. we're rolling back to Wednesday's backup. As external orders were shut down and freeside-daily was not run, the only effected users should be those who made changes to their accounts in the meantime. I believe we've pinpointed the users in question, and will be emailing them privately. If you made a change to your account over the weekend and do not get an email, please check with support@prgmr.com

It's not over, though. we still plan on upgrading to a newer version of freeside, only this time we will do it on a test server with test data before screwing about with real data and taking down the billing system again

Also note, if we do screw something up and double-bill a few of you, we send bills... we don't actually have the capability to withdraw money from your papal account, so if we do double bill you, please complain, we will correct the error, and usually give you some extra credit for the trouble, but know that this won't cause your other stuff to bounce.

And we're done. Ordering is back, please report any irregularities.

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This page contains a single entry by luke published on November 8, 2010 10:13 PM.

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