srn: June 2013 Archives

Between 8:00-8:30 PST today some of you may see kernel messages about xvde reconnecting or xvdf connecting. /dev/xvde is the rescue image and /dev/xvdf contains the distribution archives. Due to a bug in our move script some vps' had the wrong rescue image architecture and/or lacked the distro volume entirely.

If after 8:30 PST today you still see the following message:

Error 13: Invalid or unsupported executable format

when booting the rescue image, please try a full shutdown and start of your vps via the management console before contacting support.

javier down again

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5 days ago javier went down and we were unable to find a root cause.  In the meantime Luke prepared a new server.

It went down again today at about 11:05 PST.  Luke is on his way right now to swap out the servers.  We anticipate service should be restored within about an hour.

It's back on different hardware.  You should be okay now (the raid is syncing, so performance won't be awesome for a while, but you should be back.)

javier down

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UPDATE: we were not immediately able to find a cause for why javier went down.  Given there was nothing printed to the console it is quite possibly a hardware problem.  We will be reviewing the hardware monitoring configuration.  All guests are up at this time (19:27 PST.)

Javier has been down since approximately 18:10 PST.  There is no indication of the reason on the console and xen is not responding.  It turns out the remote rebooter capabilities have not been fully set up for javier so Luke is heading over to the data center right now to take a look.

About this Archive

This page is a archive of recent entries written by srn in June 2013.

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