srn: November 2013 Archives

Chime was down

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Chime went down at approximately 2013-11-23 09:45 PST(-0800).  Service was restored at approximately now (10:35 PST.)   Approximately 45 guests were affected.  More information will be posted as it becomes available.

Scheduled downtime on crock

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Between 20:00-21:00 PST (-0800) on 2013-11-17 we need to bring crock down in order to upgrade the kernel and to fix a drive not being properly detected.  No action needs to be taken by anyone hosted
on crock.

Hughes is down

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UPDATE: 2013-11-07 02:02:00-0800: Hughes is back up;  The raid is back up with good disks.

UPDATE: 2013-11-06 23:00-0800: new estimate: 2.5 hours from now (2013-11-07 01:30-0800)

UPDATE: 2013-11-06 17:15-0800:
We believe the reason hughes hung is it had a disk problem while another raid operation was in progress.  We have chosen to let the raid operation complete before bringing up guests in order to avoid this happening again.  Current ETA is 23:00-0800. 

All customers located on Hughes will be receiving a month's credit.

Luke is working on it.

We did not receive any alert from pager duty and will be investigating that once hughes is taken care of.

About this Archive

This page is a archive of recent entries written by srn in November 2013.

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